Are our tools driving business excellence?

Without the use of right tools for the right job, it is impossible to sustain business excellence.

Business Excellence is about achieving excellence in everything that an organization does - leadership, strategy, customer focus, information management, people and processes, most importantly creating value for all stakeholders.

World Class Manufacturing (WCM) is a mind set based on a continuous improvement approach. WCM has its foundations in the Total Productive Maintenance (TPM) a maintenance process developed in Japan for improving productivity by making processes more reliable & less wasteful.

Here are the key WCM principles


Zero accidents, Zero breakdown, Zero defects, Zero scrap

Continuous improvement through waste (loss) eradication

Drive high level of employee engagement and ownership

Capture Voice of Customer (VoC) across all levels

Indonis offers a multitude of WCM tools in the form of 6S Audits, NPS Scores, Loss Bank etc. to enable organizations to implement the above WCM principles successfully.