CREATE smart surveys and publish them via Email, SMS and Kiosk to customers for capturing their valuable feedback.
Multi-lingual surveys can be designed and deployed across various customer touch-points to capture in-store customer feedback. A CX Campaign can be launched to publish survey requests via email and SMS.
For every survey response captured, Smart CX allows you an option to verify customer's email and mobile number. All captured customer data can be grouped into appropriate groups.
Survey responses are analyzed in real time and Smart CX Dashboard provides time based trends of the 3 major scores - NPS, CES and CSAT.
Indonis Smart CX is an ultimate tool for capturing customer feedback and leveraging the deep insights and analytic to drive strategies that help improving customer loyalty.